iDive Supplier Schedule of Fees
Updated: 16 January 2026
Effective from the date above.
This Supplier Schedule of Fees outlines the applicable fees for using the iDive platform under a Supplier Agreement.
1. Fees
This section explains the various fees incurred depending on your subscription tier.
1.1 Subscription Fees
Suppliers must maintain an active subscription to access their Supplier account and list their Products on iDive. Subscription fees are charged monthly, in advance, and are automatically debited from the default payment method on the Suppliers connected Stripe account.
Billing: Charged monthly in advance.
1.2 Visitor Fee (Basic only)
This fee is charged for each visitor to your Virtual Dive Centre on iDive.site. Visitor activity is tracked via distinct browser sessions. Fees are calculated monthly and added to your subscription charge. Visitor activity can be tracked via the Supplier Dashboard.
Billing: Charged monthly in arrears.
1.3 Platform Commission on Customer Sales (Enhanced - Rezdy & Platinum only)
The Platform Commission is calculated as a percentage of a customers total purchase (inclusive of GST). iDive deducts this commission from the customer’s payment before transferring the remaining funds to the Suppliers connected Stripe account.
Billing: Deducted at time of customer payment
1.4 Offline Booking Fee (Platinum only)
Offline Booking Fees are incurred when a booking is made directly by the Supplier in the iDive Booking Manager, rather than by the customer on the iDive website.
Billing: Charged monthly in arrears.
2. Fee summary by subscription type
| Subscription Plan | Basic | Enhanced - Rezdy | Platinum | Billing Cycle |
|---|---|---|---|---|
| Subscription Fee | $15.00 | $15.00 | $60.00 | Monthly In Advance |
| Platform Commission | N/A | 12.00% | 4.00% | Per Transaction |
| Visitor Fee | $1.00 | N/A | N/A | Monthly In Arrears |
| Offline Booking Fee | N/A | N/A | $1.00 | Monthly In Arrears |
For a comparison of features included with each plan, please visit our Supplier Information Page.
3. Billing definitions
Monthly in arrears: You are billed at the end of each month for fees incurred during that month.
Monthly in advance: You are billed at the start of each month for the upcoming month.
Deducted at time of customer payment: This fee is automatically deducted from the transaction when the customer completes payment via Stripe.
4. Free Trial Period
iDive may, from time to time, offer free trial periods. Unless explicitly stated, a Free Trial Period applies only to Subscription fees and does not waive or reduce any other fees (eg Platform Commission, Offline Booking Fee) which will continue to be charged.
5. Payment Processing Fees
iDive absorbs all payment processing fees (such as credit card fees) charged by Stripe and not passed on to or deducted from Suppliers or Customers payments.
6. Automated monthly Billing
Adequate funds must be available in the nominated payment method on the Suppliers connected Stripe account at the time of billing. Your Supplier account may be suspended if payment fails.
7. Refunds, Subscription changes and Cancellations
iDive Fees are non-refundable. If you cancel your subscription mid-month, no refunds or credits will be issued for unused time on the cancelled plan. If you change your subscription tier mid-month, the new plan will be charged immediately. No refunds or credits will be issued for unused time on the previous plan.
8. Changes to Fees
iDive reserves the right to update this Schedule at any time. You will be notified at least fourteen (14) days prior to any changes via email and/or platform notification. Continued use of the platform after the effective date of the changes constitutes your agreement to the updated fees.
9. Tax Treatment
All prices listed are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. It is your responsibility to comply with any applicable tax obligations in your jurisdiction, including GST, VAT, or sales tax.
This Schedule forms part of the Supplier Agreement. By continuing to use the iDive platform, you acknowledge and agree to these terms.
Need Help?
If you have any questions regarding your fees or account, please contact us at Supplier Support.